This policy applies to all YogoPoppy customers and is not product specific. When you sign up for any of our services, you agree to the following:
Your Responsibility
You are required to use our network responsibly and with respect for our other clients. We reserve the right to suspend and/or cancel your service if you use our network in such a way that adversely affects other customers.
While we may monitor services electronically to determine that systems are operating correctly, as a general practice, we do not monitor your communications or activities to determine if they are in compliance with the policy.
However, when we are notified of a violation of this policy, we will take action to stop or correct the violation, including, but not limited to, denying access to our services and equipment. In addition, we may take action against you or one of your clients depending on the type of violation.
If you resell and offer Internet services, you will cooperate with us in any corrective or preventive action deemed necessary. Failure to cooperate is a violation of this policy and we reserve the right to take action which may also affect your other customers or web sites.
Non-YogoPoppy Products
Any mention of non-YogoPoppy products by us, our employees or any third party entity related to us is for information purposes only and does not constitute an endorsement or recommendation. YogoPoppy disclaims any and all liabilities for any representation or warranty made by the vendors of such non-YogoPoppy products or services.
Third Party Licenses
We makes a reasonable effort to provide you with technologies, developments, and innovations (collectively ‘Technologies’), part of which may be licensed, or co-branded, from or by third party entities. However, YogoPoppy make NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, we specifically disclaims all warranties of merchantability and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold us liable in any way for the revocation of any license, which has been licensed to YogoPoppy. The use of the Technologies obtained from or through us, or any other referred third party, whether directly or indirectly, is at the sole risk of you the customer.
Unlimited Policy
Our Unlimited plans are designed to make the management of websites simpler, without worry of a typical site going over a disk space limit. They are not designed as a file storage service or a place to keep backups, doing so will result in account suspension or termination. Examples of prohibited uses are:
File Upload, Sharing, Backup, Distribution and Mirroring websites
Sharing your account resources with others
Image or File Dump Sites
Storing copyrighted materials of which you are not the owner
Storing media or content that is not related to the active website
All accounts must be kept within the allocated inode limits. Failure to do so may result in account suspension.
Acceptable Use Policy: Email Services
As part of Website Hosting and Reseller Hosting, we offer all clients a mail server and related mail services. The mail server is shared with other Website and Reseller Hosting customers.
Mail Limits
The maximum number of email that can be sent out in any given hour is 100 from a domain. Each email sent must have 50 or less recipients.
For windows Website Hosting and Reseller Hosting customers, an email folder auto-clean system is set-up for all emails managed through IMAP or webmail (email stored on our servers).
Inbox will clean any emails over 1 year old
Deleted Items will clean any emails over 1 year old
Sent Items will clean any emails over 1 year old
Junk Mail will clean any emails over 30 days old.
The above default settings can be changed or disabled via webmail on the auto clean settings.
Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers.
The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted by us, and selling or distributing software (on a web site residing on one of our servers) that facilitates spamming.
Violators may be fined and will face immediate suspension. We reserve the right to determine, at our sole and absolute discretion, what constitutes a violation of this provision.
Mass Mailing
Mass mailing / mailing lists is not allowed on our Website Hosting and Reseller Hosting mail service.
Anyone who sends mass mail and is found to cause issues to our mail service or IP reputation will be given a fine (details below) and have the domain name suspended.
Those who are found to be sending masses of spam emails will be given a flat fine to cover administration time for YogoPoppy to physically remove the emails from our spool.
Any email spam /bulk user that causes IP black listings will be given a fine of £100.00.
Any user that causes complaints from other companies, for example spamcop, AOL, yahoo etc. will be given a fine of £50.00 to cover administration fee’s for us to advise the companies the reasons why the spam was sent.
The standard fine for sending spam emails are as follows:
Under 5000 spam emails £10.00
5000-10,000 emails £15.00
Anything above is £30.00
Disk Space
On our shared hosting, email accounts can not exceed 2GB in size, this is enforced to prevent problems caused by backing up large mailboxes.
Acceptable Use Policy: Dedicated Servers and VPS
Server Management
All Dedicated servers and VPS should be professionally managed by the end user unless a management addon has been purchased and must be kept free from viruses.
Dedicated Server customers who have not purchased managed services can purchase support tickets. Each ticket is £30.00 for 30 minutes support during UK Office hours excluding public bank holidays. Emergency technical support tickets outside of these hours cost £75 per 30 minutes.
Bandwidth Over Usage
Each month your bandwidth will reset on your billing date, if you go over your bandwidth allowance, a invoice will be generated. Bandwidth invoices will be charged anytime within 3-10 days after the invoice was generated.
IP Addresses
Each Server is initially assigned a range of IP addresses. Additional IP addresses can be purchased are charged per IP address. A maximum of 5 IP addresses are allowed.
You are only permitted to add IP addresses that have been approved by The Hosting Heroes. Adding an IP address to your server that we have not allocated will result in your server being shut-down and a immediate fine of £100 being applied to your account. Your server will not be re-enabled until you have provided reason why the unauthorised IP has been added to your server. If you have several servers, you must contact us before moving IPs between servers
Dedicated Server Operating System Reload
Dedicated server customers requiring a OS Reload on a dedicated server can request one by submitting a ticket.
Service Level Agreement (Network)
If your service drops below 99.9% network uptime in any given month you will be credited 10x the amount of downtime to your account. This must be claimed within 7 days of our monitoring dropping below this level.
Any planned maintenance work is except from this guarantee and will be ignored.
Uptime level is calculated by our status page and monitors only.
Downtime occurring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.
Complaints Procedure
If you ever need to raise a complaint with YogoPoppy, please contact us at contact@yogopoppy.co.uk or by filling out our online contact form which can be found on numerous pages of our website, including at http://yogopoppy.co.uk/contact.php.
All complaints are responded to within 48 hours.
Domain Names and Renewals
When your domain name is due to be renewed we will send you multiple reminders from 60 days before its expiry date. 30 Days before the domain expires we will invoice you for the domain renewal, once this is paid the domain name will instantly be renewed. Invoices that are not paid after 14 days will automatically be cancelled and the domain name will expire. You will need to contact our billing team within 28 days of the invoice due date by emailing us at contact@yogopoppy.co.uk if you wish to renew your domain name. Note some domain name extension/TLDs may occur a £80 fee for expired domains, we would notify you of this before billing you.
If you decide to transfer to another domain registrar,you can do so anytime at no extra cost from us. However, you will need to transfer out your domain name at least 35-40 days before its expiry date to avoid us invoicing you for its renewal. Your new domain registrar may charge you additional costs to transfer in the domain to them depending on the domain name TLD.
Acceptable Use Policy (All customers)
